Last updated: 7 September 2026

At Wise Penny Education, we want you to be happy with your purchase. We carefully select and supply educational products and resources for families, homeschoolers, educators and learners.

This Returns & Refunds Policy explains how we handle returns, refunds, replacements and problems with products purchased directly from Wise Penny Education.

This policy applies in addition to your rights under the Australian Consumer Law (ACL). Nothing in this policy is intended to exclude, restrict or modify any rights or remedies that cannot legally be excluded under Australian law.

Our products come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

These rights apply regardless of any additional return or refund policy offered by Wise Penny Education.

If your product arrives faulty, damaged, defective, significantly different from its description, or you receive an incorrect item, please contact us as soon as reasonably possible.

Please provide:

• Your name
• Order number or proof of purchase
• A description of the problem
• Photographs of the product or damage where appropriate

We may ask for reasonable information to help us assess the issue.

Depending on the circumstances and your rights under the Australian Consumer Law, we may provide a repair, replacement, refund or another appropriate remedy.

Where a product has a major failure, you may be entitled to choose between a refund or replacement.

We will not require you to contact the manufacturer instead of dealing with Wise Penny Education about a consumer guarantee issue.

Unless otherwise stated on an individual product listing, Wise Penny Education does not generally offer refunds or exchanges simply because you have changed your mind, selected the wrong product, no longer require the product or found the product cheaper elsewhere.

However, this does not affect your rights under the Australian Consumer Law where a product does not meet a consumer guarantee.

If a particular product is eligible for a change-of-mind return, the conditions applying to that product will be clearly stated on the relevant product listing.

If a product is damaged through misuse, accidental damage, improper care or use contrary to the product instructions, the issue may not be covered by the Australian Consumer Law.

We may request photographs or other reasonable information to determine what has occurred before arranging an appropriate outcome.

Products purchased during a sale or promotional period remain covered by applicable Australian Consumer Law consumer guarantees.

A sale, clearance or discounted price does not remove your legal rights where a product has a problem covered by the Australian Consumer Law.

Where a return is required because Wise Penny Education has supplied an incorrect product or a product that does not meet an applicable consumer guarantee, we will work with you regarding reasonable return arrangements and any applicable return costs.

For approved change-of-mind returns, where offered, return postage may be the responsibility of the customer unless otherwise stated on the relevant product listing.

We will not impose a return condition that unlawfully restricts a customer's rights under the Australian Consumer Law.

Where a refund is approved, it will generally be processed using the original payment method where reasonably possible.

The time taken for funds to appear in your account may depend on your payment provider or financial institution.

Where a refund is required under the Australian Consumer Law, we will process the appropriate remedy in accordance with those requirements.

We may request reasonable proof of purchase, such as an order number, receipt or other transaction information, when processing a return, refund or product issue.

Please contact Wise Penny Education using the contact details provided on our website.

When contacting us, please include:

Name:
Order number:
Date of purchase:
Product:
Reason for contacting us:
Photographs, if relevant:

We will review your request and respond with the appropriate next steps.

If you purchase a Wise Penny Education product through a third-party marketplace such as eBay or Etsy, the marketplace's applicable procedures may also apply.

Your rights under the Australian Consumer Law are not removed simply because the purchase was made through an online marketplace.

Where appropriate, please contact Wise Penny Education as the seller and follow the relevant marketplace process.

If you have a question about a return, refund, replacement or product issue, please contact:

Wise Penny Education

Email: info@wisepennyeducation.com

Website: www.wisepennyeducation.com

We aim to respond to enquiries as promptly as reasonably possible.

Wise Penny Education may update this policy from time to time to reflect changes to our business, products, services or applicable legal requirements.

The most current version will be published on our website.

Nothing in this policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot legally be excluded, restricted or modified under the Australian Consumer Law.

Proven results that speak for themselves.