PShipping & Delivery Policy

Last updated: 7 September 2026

Wise Penny Education supplies educational products and resources to families, homeschoolers, educators and learners.

This Shipping & Delivery Policy explains how orders are processed, shipped and delivered when you purchase products directly from Wise Penny Education.

We aim to process orders as promptly as reasonably possible.

Orders are generally processed after payment has been successfully received and confirmed.

Processing times may vary depending on product availability, order volume, weekends, public holidays and other circumstances.

If there is an unexpected delay affecting your order, we will endeavour to contact you using the contact details provided with your order.

Available shipping options and applicable delivery charges will be displayed during the checkout process.

Shipping options may vary depending on:

• Your delivery location
• The size and weight of your order
• The products purchased
• The shipping service available for your destination

Where applicable, you will be able to select from the available shipping options at checkout.

Any delivery timeframe displayed at checkout or provided with your order is an estimate only unless otherwise expressly stated.

Delivery times may be affected by:

• The destination address
• Courier or postal service delays
• Public holidays
• Severe weather
• Peak shopping periods
• Customs or border processing for international orders
• Other circumstances outside our reasonable control

We are not responsible for delays caused by a third-party delivery provider where we have properly dispatched the order.

Orders delivered within Australia will be sent using the shipping method selected or otherwise applicable to the order.

Customers are responsible for providing a complete and accurate delivery address.

If an incorrect or incomplete address is provided, additional delivery charges may apply where the order needs to be redirected or resent.

This does not affect any rights you may have under the Australian Consumer Law.

Where international shipping is available, the applicable shipping options and charges will be displayed at checkout.

International customers are responsible for providing a complete and accurate delivery address.

International orders may be subject to customs duties, taxes, import charges or other fees imposed by the destination country.

Any such charges are generally the responsibility of the customer unless otherwise stated at the time of purchase.

Wise Penny Education cannot guarantee that every product will be permitted for import into every country.

Customers are responsible for checking any applicable import requirements or restrictions before placing an international order.

Where tracking is available for the selected shipping method, tracking information may be provided once the order has been dispatched.

Tracking information is supplied by the relevant delivery provider and may take some time to become active after dispatch.

Wise Penny Education is not responsible for inaccuracies or delays in third-party tracking information.

If your order has not arrived within a reasonable period after the expected delivery timeframe, please contact us.

Please provide:

• Your name
• Order number
• Delivery address
• Date of purchase
• Any available tracking information

We will assist with investigating the delivery where reasonably possible.

If your order arrives damaged, please contact us as soon as reasonably possible.

Where appropriate, please provide photographs of:

• The external packaging
• Any visible damage
• The product
• Any other relevant information

We will assess the issue and provide an appropriate response in accordance with our Returns & Refunds Policy and your rights under the Australian Consumer Law.

Where Wise Penny Education offers digital products, downloadable resources or other electronically delivered products, these products are not physically shipped.

Digital delivery instructions, download links or access details will be provided using the method specified at the time of purchase.

Customers are responsible for providing a valid email address and ensuring they have suitable internet access and compatible software or devices where required.

If you experience a problem accessing a digital product, please contact us.

If you purchase a Wise Penny Education product through a third-party marketplace such as eBay or Etsy, the shipping arrangements displayed on that marketplace may apply.

Marketplace-specific delivery information should be checked before completing your purchase.

Your rights under the Australian Consumer Law are not removed simply because a purchase is made through a third-party marketplace.

Customers are responsible for checking that their delivery details are correct before completing an order.

Wise Penny Education cannot guarantee successful delivery where an incorrect, incomplete or invalid address has been provided.

If you notice an address error shortly after placing an order, please contact us as soon as possible.

We will try to assist before the order is dispatched, but we cannot guarantee that changes can be made after dispatch.

For questions about shipping or delivery, please contact:

Wise Penny Education

Email: info@wisepennyeducation.com

Website: www.wisepennyeducation.com

We aim to respond to enquiries as promptly as reasonably possible.

Wise Penny Education may update this Shipping & Delivery Policy from time to time to reflect changes to our products, shipping arrangements, services or applicable legal requirements.

The most current version will be published on our website.

Nothing in this policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot legally be excluded, restricted or modified under the Australian Consumer Law.

Experienced professionals dedicated to your success.

Proven results that speak for themselves.

Last updated: 7 September 2026

Welcome to Wise Penny Education.

These Terms & Conditions apply to your use of the Wise Penny Education website and, where applicable, purchases of products and services from Wise Penny Education.

By accessing or using our website or placing an order, you agree to comply with these Terms & Conditions.

If you do not agree with these Terms & Conditions, please do not use the website or place an order.

Business: Wise Penny Education

Email: info@wisepennyeducation.com

Website: www.wisepennyeducation.com

Wise Penny Education provides educational products, resources, learning materials, educational services and related products.

You may use this website for lawful purposes and in accordance with these Terms & Conditions.

You must not:

• Use the website for unlawful purposes
• Attempt to gain unauthorised access to the website or its systems
• Interfere with the operation or security of the website
• Copy, reproduce or redistribute website content without permission
• Use our website or content to mislead or deceive others
• Upload malicious software or harmful material
• Use our intellectual property without permission

We may restrict or suspend access to the website where reasonably necessary to protect the website, our business or other users.

We aim to ensure that product descriptions, photographs, prices and other information displayed on our website are accurate.

However, minor variations may occur, including differences in colour, appearance, packaging or presentation.

Product availability may change without notice.

Where a product becomes unavailable after an order has been placed, we will contact the customer and provide an appropriate solution.

Educational resources supplied by Wise Penny Education are intended to support learning and educational activities.

Resources may need to be adapted to suit the learner's age, ability, circumstances, curriculum requirements or learning environment.

Unless expressly stated otherwise, educational resources should not be regarded as a guarantee of a particular educational outcome, assessment result or achievement.

Where Wise Penny Education provides tutoring, consulting, workshops or other educational services, additional conditions may apply to the particular service.

Service availability, scheduling, fees, cancellations and other requirements may be communicated at the time of booking or purchase.

Nothing in these Terms & Conditions excludes any consumer guarantees that apply to services under the Australian Consumer Law.

Unless otherwise stated, the content available on the Wise Penny Education website is owned by or licensed to Wise Penny Education.

This may include:

• Educational resources
• Worksheets
• Documents
• Text
• Images
• Graphics
• Logos
• Branding
• Website content
• Original learning materials

You may use purchased educational resources only in accordance with the licence or usage conditions provided with the relevant product.

Unless expressly permitted, you must not:

• Resell purchased resources
• Redistribute resources
• Upload resources to public websites
• Share resources with unauthorised persons
• Claim resources as your own work
• Remove copyright or ownership notices
• Reproduce resources commercially without permission

Purchasing a digital or educational resource does not automatically transfer copyright ownership to the purchaser.

Unless a product listing states otherwise, digital educational resources are supplied for the purchaser's personal, household, educational or otherwise specified use.

Schools, tutoring businesses, childcare services, educational organisations and other commercial users should check whether a particular resource includes appropriate commercial or organisational usage rights before purchasing.

Where extended or commercial licensing is available, the applicable licence conditions will be stated with the product.

Prices displayed on the website are in Australian dollars unless otherwise stated.

We may change prices, promotions and product availability from time to time.

A price change will not alter the price of an order that has already been accepted and paid for, except where permitted or required by law.

We take reasonable care when displaying prices but may correct genuine errors where permitted by law.

Submitting an order constitutes an offer to purchase the selected products or services.

An order is not necessarily accepted until payment has been successfully processed and the order has been confirmed or otherwise accepted by Wise Penny Education.

If we are unable to fulfil an order, we will contact you and provide an appropriate outcome.

Payment must be made using an available payment method offered at checkout.

Third-party payment providers may have their own terms and conditions and privacy policies.

Wise Penny Education does not generally store complete payment card information.

Shipping and delivery are governed by our Shipping & Delivery Policy.

Delivery estimates are provided as guidance unless expressly stated otherwise.

Customers are responsible for providing accurate delivery information.

Nothing in these Terms & Conditions limits rights available under the Australian Consumer Law.

Returns and refunds are governed by our Returns & Refunds Policy.

Our products and services are covered by consumer guarantees that cannot legally be excluded under the Australian Consumer Law.

Nothing in these Terms & Conditions removes or limits those rights.

Where digital products are sold, access or download instructions will generally be provided electronically.

Customers are responsible for ensuring they have compatible devices, software and internet access where required.

Digital products remain subject to applicable consumer guarantees.

Unauthorised copying, sharing, redistribution or resale of digital products is prohibited unless expressly permitted.

Wise Penny Education may sell products through third-party marketplaces such as eBay or Etsy.

Where a purchase is made through a third-party marketplace, the marketplace's applicable terms, policies and procedures may also apply.

Where there is a conflict between a marketplace requirement and these Terms & Conditions, the applicable marketplace rules may govern the relevant transaction.

Your rights under the Australian Consumer Law are not removed by purchasing through a third-party marketplace.

Our website may contain links to websites, platforms or services operated by third parties.

We do not control those third-party websites and are not responsible for their content, availability, privacy practices or terms.

You should review the relevant third party's terms and privacy policy before using its services.

We aim to keep the website available and operating reliably.

However, we do not guarantee that the website will always be available, uninterrupted or error-free.

The website may occasionally be unavailable because of maintenance, technical problems, hosting issues, updates or circumstances outside our reasonable control.

To the maximum extent permitted by law, Wise Penny Education will not be liable for loss or damage arising from use of the website where that liability can lawfully be excluded.

Nothing in these Terms & Conditions excludes, restricts or modifies any liability, consumer guarantee, right or remedy that cannot legally be excluded, restricted or modified under Australian law.

Where the Australian Consumer Law applies, nothing in these Terms & Conditions is intended to limit your rights under that law.

Wise Penny Education will not be responsible for delays or failures caused by circumstances outside our reasonable control, including natural disasters, severe weather, major transport disruption, telecommunications failures, cyber incidents, government action, industrial action or failures of third-party service providers.

Where such circumstances affect an order or service, we will take reasonable steps to communicate with affected customers.

We may update these Terms & Conditions from time to time.

The current version will be published on this website.

Your continued use of the website after an updated version is published may constitute acceptance of the updated Terms where legally applicable.

These Terms & Conditions are intended to operate in accordance with the laws applicable in New South Wales, Australia, subject to any mandatory laws that may apply to a particular customer or transaction.

If you have questions about these Terms & Conditions, please contact:

Wise Penny Education

Email: info@wisepennyeducation.com

Website: www.wisepennyeducation.com

Nothing in these Terms & Conditions excludes, restricts or modifies any consumer guarantee, right or remedy that cannot legally be excluded, restricted or modified under the Australian Consumer Law.

Experienced professionals dedicated to your success.

Proven results that speak for themselves.